Return & Refund Policy
Last Updated: July 18, 2026
Return & Refund Policy
At Digi Works Studio, we are committed to delivering high-quality digital solutions and ensuring customer satisfaction. Since most of our services are customized and created specifically for each client, our Return & Refund Policy is designed to be fair, transparent, and easy to understand.
By purchasing our services, you agree to the terms outlined below.
Nature of Our Services
Digi Works Studio provides customized digital services, including:
- Website Development
- Mobile App Development
- Graphic Design & Branding
- UI/UX Design
- Digital Marketing & Growth Strategy
- AI Automation & Business Solutions
- Photography & Videography
As these services involve significant time, expertise, and creative work, they cannot generally be returned once work has begun.
Refund Eligibility
Refunds may be considered under the following circumstances:
Before Project Commencement
If you cancel your project before any work has started, you may be eligible for a full refund of any advance payment, excluding any payment processing or administrative charges, if applicable.
After Project Commencement
Once work has started, refunds will be assessed based on the work completed.
Any completed research, planning, design, development, consultation, third-party purchase or production work will be deducted from the refundable amount.
Non-Refundable Services
The following are generally non-refundable once work has commenced:
- Custom Website Development
- Mobile App Development
- Graphic Design Projects
- Logo Design
- Brand Identity Design
- UI/UX Design
- AI Automation Solutions
- Photography Sessions
- Videography Services
- Video Editing
- Digital Marketing Campaign Setup
- SEO Services Already Delivered
- Consultation Services
- Strategy Sessions
Digital Marketing Services
Digital marketing involves ongoing optimization and performance improvements.
Refunds will not be provided for:
- Completed campaign setup
- Advertising management fees
- SEO work already performed
- Social media management already completed
- Content creation already delivered
- Time spent on strategy, optimization, or reporting
Advertising budgets paid directly to platforms such as Google, Meta, or other third-party providers are not refundable by Digi Works Studio.
Website & App Development
Refund requests for development projects will depend on the project stage.
If substantial work has already been completed, any refund will be reduced proportionately based on:
- Planning and research completed
- UI/UX design work
- Development completed
- Testing completed
- Project management efforts
Completed deliverables may be provided if applicable.
Graphic Design & Branding
Due to the creative nature of design services, refunds are generally not available after:
- Initial concepts have been delivered
- Logo drafts have been presented
- Branding materials have been designed
- Final files have been delivered
We encourage clients to provide timely feedback throughout the design process to ensure satisfaction.
Photography & Videography
Photography and videography bookings require scheduling and resource allocation.
- Cancellations made well in advance may qualify for a partial or full refund, depending on the circumstances.
- Cancellations made shortly before the scheduled shoot may incur cancellation charges.
- Once a shoot has been completed, refunds will generally not be issued.
Client-Initiated Project Cancellation
If a client chooses to discontinue a project after work has begun:
- Payment is due for all work completed up to the cancellation date.
- Advance payments may not be fully refundable.
- Any completed deliverables may be shared once outstanding payments are settled, where applicable.
Delays Caused by the Client
If a project is delayed because required content, approvals, or feedback are not provided by the client, the project may be paused.
Extended inactivity may require rescheduling, revised timelines, or additional charges. Such delays do not qualify for refunds.
Service Quality Concerns
If you are dissatisfied with any aspect of our service, we encourage you to contact us promptly.
Our team will work with you to:
- Understand your concerns
- Review the project
- Make reasonable revisions within the agreed project scope
- Find a fair and practical solution
Customer satisfaction is our priority, and we are committed to resolving issues professionally.
Refund Processing
Where a refund is approved:
- Refunds will be processed using the original payment method whenever possible.
- Processing times typically range from 7–14 business days, depending on your payment provider and financial institution.
- Any applicable processing fees or non-recoverable third-party charges may be deducted from the refund amount.
Third-Party Services
Payments made to third-party providers, including but not limited to:
- Domain registration
- Web hosting
- SSL certificates
- Premium plugins
- Software licenses
- Advertising platforms
- Cloud services
are subject to the refund policies of those providers and are generally non-refundable through Digi Works Studio.
Contact Us
If you have any questions regarding this Return & Refund Policy or wish to request a refund, please contact us :
Digi Works Studio
📧 Email: info@digiworksstudio.com
📞 Phone: +91-9874872200
🌐 Website: www.digiworksstudio.com
Our Commitment
At Digi Works Studio, we value long-term relationships built on trust, transparency, and professionalism. We strive to deliver exceptional digital solutions and work closely with our clients to ensure every project meets the highest standards of quality and satisfaction.
One Studio. All Digital Solutions.
